Read more about how owners and operators are protecting both residents and employees.
The multifamily housing industry is mobilizing to help residents and employees as the novel coronavirus (COVID-19) outbreak continues to escalate nationwide.
Property owners and managers across the nation are putting plans in place to assist their residents on several fronts, starting with increased communication about how they are responding to the crisis and information about CDC protocol for staying safe.
“This is obviously a time when residents are understandably concerned and anxious and need guidance on how to best protect themselves and others around them,” says Marcie Williams, president of RKW Residential, a Charlotte, N.C., firm that oversees 20,000 apartments throughout the Southeast. “They are leaning heavily on the managers and staff on the ground at our respective communities to provide such guidance and help put them at ease.”
Williams says RKW managers are updating residents daily via email and responding immediately to questions and concerns sent through the resident online portals.
