Simple steps property managers can take to ensure resident satisfaction and maximize lease renewals.

The life of property managers is never dull. They often wear many different hats, from apartment marketers to legal advisors to go-to maintenance persons to —all the while making sure residents truly enjoy living in the community. As the manager of a property, you want to keep your residents happy because resident retention is the lifeblood of successful apartment properties.

One of the most efficient ways to retain residents—and keeping them happy—is to ensure that their apartments and the community amenities are well-kept, clean and functional. Here’s how to achieve that:

USE TECH, ESTABLISH COMMUNICATION

The pandemic has redefined the way residents and property managers interact. While remote communication is de rigueur these days, you should still keep your leasing office open for residents, but communicate clearly that your team will take their messages they send via email, phone or social media.

You can up your game and create a schedule for a set number of residents you call every day, for no other reason but to greet them and ask if there is something you can do for them. Make it a priority to complete their maintenance requests, then call them back and ask for feedback. This way you can easily see what can be improved in the level of service provided by the maintenance team.

Invest in a mobile app for work orders. It will help you, the maintenance team and the residents see the status of each maintenance request in real-time. Waiting for a work order to be completed can be frustrating, and technology can make the process transparent and easy.